Updates from May, 2020 Toggle Comment Threads | Keyboard Shortcuts

  • feedwordpress 15:48:16 on 2020/05/27 Permalink
    Tags:   

    Celebrate Seventeen 


    Warning: preg_match_all(): Compilation failed: invalid range in character class at offset 7 in /homepages/23/d339537987/htdocs/ec/wp-content/themes/p2/inc/mentions.php on line 77

    May 27th, 17 years ago, the first release of WordPress was put into the world by Mike Little and myself. It did not have an installer, upgrades, WYSIWYG editor (or hardly any Javascript), comment spam protection, clean permalinks, caching, widgets, themes, plugins, business model, or any funding.

    The main feedback we got at the time was that the blogging software market was saturated and there wasn’t room or need for anything new.

    WordPress did have a philosophy, an active blog, a license that protected the freedom of its users and developers, a love of typography, a belief that code is poetry, fantastic support forums and mailing lists and IRC, and firm sense that building software is more fun when you do it together as a community.

    We have relentlessly iterated across 38 major releases since then, and here we are.

    If you’d like to celebrate with me, put on some jazz, eat some BBQ, light a candle for the contributors who have passed on, help a friend or stranger less technical than you build a home online, and remember that technology is at its best when it brings people together.

     
  • feedwordpress 20:28:47 on 2020/05/21 Permalink
    Tags: ,   

    Gradually, Then Suddenly 


    Warning: preg_match_all(): Compilation failed: invalid range in character class at offset 7 in /homepages/23/d339537987/htdocs/ec/wp-content/themes/p2/inc/mentions.php on line 77

    The two main theses of my professional career have been that distributed is the future of work, and that open source is the future of technology and innovation. I’ve built Automattic and WordPress around these, and it’s also informed my investments and hobbies. Just today, we announced an investment into a distributed, open source, and encrypted communication company called New Vector.

    On the distributed front, the future of work has been arriving quickly. This week, a wave of companies representing over $800B in market capitalization announced they’re embracing distributed work beyond what’s required by the pandemic:

    Change happens slowly, then all at once.

    The forces that enable working in a distributed fashion have been in motion for decades, and if you talk to anyone who was working in technology in the ’60s and ’70s they expected this to happen much sooner. Stephan Wolfram has been a remote CEO for 28 years. Automattic has been distributed-first for 15 years.

    What’s been holding us back is fear of the unknown, and attachment to the familiar. I can’t tell you how many of the investors I see espousing distributed work who once told me that Automattic would never scale past a few dozen people unless we brought everyone into an office. Or the CEOs who said this would never work for them, now proclaiming their company hasn’t missed a beat as tens of thousands of people started working from home.

    What’s going to be newsworthy by the end of the year is not technology companies saying they’re embracing distributed work, but those that aren’t. Those who thought this couldn’t work have been forced by the pandemic to do it anyway, and they’ve now seen that it’s possible.

    It was probably terrible at first, but now two or three months in it’s gotten better. We’ve learned and adapted, and will continue to do so. I promise you if you stick with it, you’ll progress up through the levels of distributed autonomy. Over time people will be able to move houses, tweak furniture, buy equipment, upgrade their internet, and otherwise adapt to being more productive in a distributed environment than they ever could be in an office. Products and services are being developed all around the world that will make it even better. I’m so excited about how a majority of the economy going distributed will improve people’s quality of life, and unlock incredible creativity and innovation at work. (They go hand in hand.)

    At some point, we’ll break bread with our colleagues again, and that will be glorious. I can’t wait. But along the way we’ll discover that things we thought were impossible were just hard at first, and got easier the more we did it. Some will return the physically co-working with strangers, and some employers trapped in the past will force people to go to offices, but forever the illusion that the office was about work will be shattered, and companies that hold on to that legacy will be replaced by companies who embrace the antifragile nature of distributed organizations.

     
  • feedwordpress 17:55:45 on 2020/04/27 Permalink
    Tags:   

    Tulsa Remote Worker Experiment 


    Warning: preg_match_all(): Compilation failed: invalid range in character class at offset 7 in /homepages/23/d339537987/htdocs/ec/wp-content/themes/p2/inc/mentions.php on line 77

    Sarah Holder at Citylab has an interesting article on a program that paid people $10,000, a year of co-working, and a subsidized apartment to move to Tulsa, Oklahoma.

    Traditionally, cities looking to spur their economies may offer incentives to attract businesses. But at a time when Americans are moving less frequently than they have in more than half a century, and the anticlimactic race to host an Amazon HQ2 soured some governments on corporate tax breaks, Tulsa is one of several locales testing out a new premise:  Pay people instead.

    I love this idea, and hope that after the permanent step-up in remote work from the virus we see much more internal mobility between cities in the United States.

     
  • feedwordpress 14:33:00 on 2020/04/10 Permalink
    Tags: ,   

    Distributed Work’s Five Levels of Autonomy 


    Warning: preg_match_all(): Compilation failed: invalid range in character class at offset 7 in /homepages/23/d339537987/htdocs/ec/wp-content/themes/p2/inc/mentions.php on line 77

    I recently had the opportunity to sit down with Sam Harris, author and host of the Making Sense podcast, for a wide-ranging conversation. Given the moment we’re currently living through, we naturally touched on the way companies are adapting to a new reality — one where remote work is a model to which they must adapt in a matter of days, rather than years.

    As I mentioned to Sam on the podcast, “any company that can enable their people to be fully effective in a distributed fashion, can and should do it far beyond after this current crisis has passed.” It’s a moral imperative. But that doesn’t mean it’s going to be easy, or that the chaotic and stressful first taste some workplaces are getting right now is one that inspires them to keep trying.

    To make sense of this journey — from a company’s cautious exploration of remote possibilities to a fully realized distributed experience — I like to think of how it plays out through the concept of levels of distributed work, which I modeled after self-driving car levels of autonomy. I’ve seen some solid recaps of my conversation with Sam from Steve Glaveski and Steve Jurvetson, but here’s my gist of how distributed companies evolve:

    1. Level Zero autonomy is a job which cannot be done unless you’re physically there. Imagine construction worker, barista, massage therapist, firefighter… Many companies assumed they had far more of these than it has turned out they really did.
    2. The first level is where most colocated businesses are: there’s no deliberate effort to make things remote-friendly, though in the case of many knowledge workers, people can keep things moving for a day or two when there’s an emergency. More often than not, they’ll likely put things off until they’re back in the office. Work happens on company equipment, in company space, on company time. You don’t have any special equipment and may have to use a clunky VPN to access basic work resources like email or your calendar. Larger level one companies often have people in the same building or campus dialing into a meeting. Level one companies were largely unprepared for this crisis.
    3. Level two is where many companies have found themselves in the past few weeks with the COVID-19 pandemic. They’ve accepted that work is going to happen at home for a while, but they recreate what they were doing in the office in a “remote” setting, like Marshall McLuhan talked about new media mediums initially copying the generation before. You’re probably able to access information from afar, you’ve adapted to tools like Zoom or Microsoft Teams, but everything is still synchronous, your day is full of interruptions, no real-time meetings have been canceled (yet), and there’s a lot of anxiety in management around productivity — that’s the stage where companies sometimes install surveillance software on laptops. Pro tip: Don’t do that! And also: Don’t stop at level two!
    4. At the third level, you’re really starting to benefit from being remote-first, or distributed. That’s when you see people invest in better equipment — from a good desk lamp to solid audio gear — and in more robust asynchronous processes that start to replace meetings. It’s also the point at which you realize just how crucial written communication is for your success, and you start looking for great writers in your hiring. When you are on a Zoom, you often also have a Google Doc up with the other meeting participants so you can take and check real-time notes together. Your company has a zero-trust BeyondCorp security model. In a non-pandemic world you plan meetups so teams can break bread and meet each other in person a week or two a year.
    5. Level four is when things go truly asynchronous. You evaluate people’s work on what they produce, not how or when they produce it. Trust emerges as the glue that holds the entire operation together. You begin shifting to better — perhaps slower, but more deliberate — decision-making, and you empower everyone, not just the loudest or most extroverted, to weigh in on major conversations. You tap into the global talent pool, the 99% of the world’s population and intelligence that doesn’t live near one of your legacy physical office locations. Employee retention goes way up, and you invest more in training and coaching. Most employees have home-office setups that would make office workers green with envy. You have a rich social life with people you choose. Real-time meetings are respected and taken seriously, almost always have agendas and pre-work or post-work. If you get good at baton passes work will follow the sun 24/7 around the world. Your organization is truly inclusive because standards are objective and give people agency to accomplish their work their way.
    6. Finally, I believe it’s always useful to have an ideal that’s not wholly attainable — and that’s level five, Nirvana! This is when you consistently perform better than any in-person organization could. You’re effortlessly effective. It’s when everyone in the company has time for wellness and mental health, when people bring their best selves and highest levels of creativity to do the best work of their careers, and just have fun. 🤠

    A highly influential book for me in designing Automattic was Daniel Pink’s Drive, where he eloquently introduces the three things that really matter in motivating people: mastery, purpose, and autonomy. Mastery is the urge to get better skills. Purpose is the desire to do something that has meaning, that’s bigger than yourself. These first two principles physically co-located companies can be great at. But the third, autonomy, is where even the best in-office company can never match a Level 4 or above distributed company.

    Autonomy is our desire to be self-directed, to have agency over ourselves and our environment. Close your eyes and imagine everything around you in a physical office: the chair you’re in, the desk, distance from a window, the smells, the temperature, the music, the flooring, what’s in the fridge, the comfort and privacy of the bathrooms, the people (or pets) around you, the lighting. Now imagine an environment where you can choose and control every one of those to your liking — maybe it’s a room in your house, a converted garage, a shared studio, or really anything, the important thing is you’re able to shape the environment fit your personal preferences, not the lowest common denominator of everyone an employer has decided to squish together for 8 hours a day. The micro-interactions of the hundreds of variables of your work environment can charge you and give you creative energy, or make you dependent, infantilized, and a character in someone else’s story. Which do you want to spend half of your waking workday hours in?

    For a good summary of Dan Pink, check out this animation. The other books I referenced in the podcast are Geoffrey West’s Scale and Nassim Nicholas Tabel’s Antifragile.

    My talk with Sam covered many other topics, from communicating in distributed companies to the challenges businesses are facing due to COVID-19, so I hope you head over and listen to the rest or stream it on Youtube.

     
  • feedwordpress 06:04:03 on 2020/03/25 Permalink
    Tags:   

    Don’t Mute, Get a Better Headset 


    Warning: preg_match_all(): Compilation failed: invalid range in character class at offset 7 in /homepages/23/d339537987/htdocs/ec/wp-content/themes/p2/inc/mentions.php on line 77

    One heterodox recommendation I have for audio and video calls when you’re working in a distributed fashion is not to mute, if you can help it. When you’re speaking to a muted room, it’s eerie and unnatural — you feel alone even if you can see other people’s faces. You lose all of those spontaneous reactions that keep a conversation flowing. If you ask someone a question, or they want to jump in, they have to wait to unmute. I also don’t love the “unmute to raise your hand” behavior, as it lends itself to meetings where people are just waiting their turn to speak instead of truly listening. I’m always hesitant to disagree with Seth Godin, but that’s been my experience.

    So what should you do? Use the latest and greatest hardware and software to have the best of both worlds, a fantastic auditory experience for you and your interlocutors and little to no background noise.

    To summarize, I recommend a wired, USB headset with a mic that stays a constant distant from your mouth and has a noise-canceling microphone. Save mute for coughs and sips of drinks.

    The rest of this post I’m going to try out eleven different microphones and headsets, ranging from $35 to $1,000+, and record a short file on each, and intersperse some software tips for people on MacOS. You may want to listen to these samples with good headphones on to really hear the differences. I apologize some are louder than others, I didn’t edit to even out the levels, which Zoom or Skype would do automatically.

    My previous top recommendation was the trusty Sennheiser SC 30, in my previous bag posts. It’s cheap and effective, but the cord was too long and it was USB-A. If you read no further, get this one and revolutionize how you sound on Zoom calls. Here’s how it sounds:

    Sennheiser has upgraded to a USB-C version, with a much shorter cord, the SC 130. It feels and looks much better, you don’t need a USB-C dongle, and the sound quality of the earphones is quite bearable. The cost is about twice as much (~$70).

    You can plug the USB-C into your iPad or Android phone as well and it works great, though the headphones can be a bit quiet on Android. Either of the above will spoil you for making calls, and you won’t want to go back to the old low-fi way of doing things.

    In order to have a bit more flexibility I tried out the much more expensive ($134) Sennheiser MB Pro 1. I liked the freedom of wireless Bluetooth, but you can hear that the sound is much worse. Connecting over Bluetooth lowers the quality a ton, and also occasionally means you need to disconnect, reconnect, etc.

    All three of the Sennheisers above come in two-ear versions, which I prefer if I’m in a noisy environment, but at home I find the one-ear a bit more comfortable. I got excited about this $70 TaoTronics “Trucker Bluetooth” headset because it had Bluetooth 5.0 so I foolishly assumed it would have better quality, but it sounds really terrible:

    But does wireless have to mean terrible quality? The Apple Airpods Pro ($249) are actually pretty decent, and you can easily switch them between your phone and your computer in the audio menu. If you haven’t tried the Pro version, the noise canceling is actually pretty amazing for something so small and light — I jog with them.

    And one of the best sounding mics in this entire roundup was the wireless $119 Antlion Audio ModMic Wireless, which sound amazing, but you have to provide your own headphones to attach it to, and the entire thing ends up being fairly bulky and has its own wireless adapter. On the plus side, you can bring your own super-fancy headphones and get amazing audio quality. With certain headphones it did cause a buzz in the ear of the headphone I attached it to.

    But hot dang that sounds good. If they made an over-the-ear USB-C version with an earbud, and had the mic be a little smaller, it would be work-from-home nirvana.

    I ventured into the gaming headset territory for this SteelSeries Arctis Pro Wireless Gaming Headset, which at first felt totally ridiculous with its own connector box, a million cables, etc, but goshdarnit grew on me. It has this really cool boom mic that extends out, and I think it’s the most comfortable headset I’ve worn for an extended amount of time. I tried it out via its proprietary 2.4ghz wireless connection + USB, and Bluetooth, and unfortunately the results weren’t great, including the Bluetooth being a little garbled. I hope Steelseries does another iteration because they’re so close, it just needs to be USB-C on the headphones, the cables, the everything, and super high quality recording.

    One final entrant — how about just your laptop? Normally I would say this sounds terrible and judge people who didn’t use a headset, but John Gruber’s review of the new Macbook 16 had some really impressive audio files that intrigued me, so here it is, the Macbook Pro 16″, which starts at about $2,400. It’s a little boomy, but not bad.

    Okay now let’s get a little crazy. Here’s a Zoom H5 with the SGH6 shotgun mic attachment. (The other Zoom! $410 total.)

    Next up is the Sennheiser SM7B Cardioid Dynamic, which is what I usually use to record the Distributed podcast, and costs about $400. This is milky and smooth.

    A favorite of voiceover artists everywhere is the Sennheiser MKH416 Super-Cardioid Shotgun Tube Condenser ($1,000), which I like the sound of and I also use for if I’m doing a fancy video setup and want super-good sound that’s not in the frame of the camera.

    It’s a great sound, but the part of the house where I recorded all of these is pretty noisy with an AC unit on the other side of the wall, and there’s a ton of background noise in this.

    Software eats the audio world

    Just like photography has been completely transformed by software enhancing images to the point where the top-of-the-line Apple or Samsung smartphone camera is better than all but the very top pro SLR cameras, I think the same thing is going to happen for audio.

    None of these clips are processed, which is why some of the volume levels are different, but I thought it would be fun to demo a tool I’ve been recommending to a lot of people.

    There’s a $40/year program called Krisp.ai, which I first learned about in 2018 from this awesome post on the Nvidia developer blog, Real-Time Noise Suppression Using Deep Learning. What it does is create a virtual microphone, like a filter that exists between one of your physical inputs and what the software on your computer “hears.” For fun I re-recorded the MKH416 in the exact same place, but filtered through Krisp.ai:

    Now the audio quality is not as good, it sounds a bit clipped, but throughout there is no more distracting background hums or noise. Krisp can be a little awkward to use but they’ve made it a lot more user friendly. You could mix Krisp with almost any option here and it would make it sound much better, in fact when I’m in a pinch my favorite go-to is Airpods Pro + Krisp.

    With everything, a pro tip on MacOS is to hold Option when you click on the sound icon in your upper right taskbar, and it will let you select both input and output devices. Sound Preferences, linked at the bottom of that menu, are your friend. If a mic is too soft you can boost the input volume in the preferences. To choose a camera or mic in Zoom, click the arrow next to the mute button in the bottom left. In Zoom audio settings, under Advanced, they are starting to expose a number of new options for real-time audio processing.

    The future sounds good.

     
c
compose new post
j
next post/next comment
k
previous post/previous comment
r
reply
e
edit
o
show/hide comments
t
go to top
l
go to login
h
show/hide help
esc
cancel